Agreement

User Agreement

USER AGREEMENT

1. GENERAL PROVISIONS

These Terms of Service (“Terms”) govern the relationship between Cryptohub s.r.o., a company duly registered under the laws of the Czech Republic, Company ID No. 193 75 719, with its registered office at Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic (“Company”), and any natural or legal person (“Applicant”) who initiates the identity verification process and uses services provided via the website https://solidcrypto.net (“Platform”).

By initiating verification and using the Company’s services, the Applicant confirms that they have read, understood, and unconditionally agree to these Terms. If you do not agree with the Terms, you may not use the Company’s services.

The Company operates in the field of virtual asset exchange in accordance with applicable laws of the Czech Republic and the European Union, including:

Regulation (EU) 2023/1114 (MiCA);
Directive (EU) 2015/849 on the prevention of money laundering and terrorist financing;
Directive (EU) 2018/843;
Act No. 253/2008 Coll. on certain measures against the legalization of proceeds from criminal activity and terrorist financing;
Regulation (EU) 2015/847 on information accompanying fund transfers.

The Company is registered as a Virtual Asset Service Provider (VASP) under Czech law and is subject to regulatory oversight.

The Company is not a bank, payment institution, or investment advisor. It does not hold custody of cryptocurrencies or fiat currencies and does not have access to clients’ private cryptographic keys. All transactions are executed one-time based on an approved request and received payment.

Services provided:

Purchase and sale of virtual assets (especially USDC/EUR exchange);
Fiat on-ramp and off-ramp solutions with immediate crypto delivery upon fiat payment;
Transparent display of exchange rates, company information, and transaction history.

The Company does not guarantee the value or stability of virtual assets and does not provide investment, legal, financial, or tax advice. All transactions are performed at the Applicant’s own risk.

To ensure regulatory compliance and platform integrity, the Company reserves the right to:

Monitor client activity;
Request additional information for AML/KYC checks;
Suspend or terminate access without prior notice in cases of:
- Violation of these Terms;
- Suspicion of fraud or illegal activity;
- Legal or regulatory obligation;
- Technical, operational, or security issues;
- Business or regulatory decision to discontinue services.

The Applicant remains responsible for all outstanding obligations after termination. The Company may amend these Terms at any time. Changes take effect upon publication on the Platform unless stated otherwise. Continued use of services implies acceptance of the updated Terms.

Support contact:

Company: Cryptohub s.r.o.
Address: Příčná 1892/4, Nové Město, 110 00 Prague 1
Email: Dreevant@gmail.com

2. DEFINITIONS

User: A person or entity initiating an exchange request via the Platform, completing KYC verification, and using crypto exchange services.
Company: Legal entity operating the Solidcrypto platform and providing virtual asset exchange services.
Platform: Online service at https://solidcrypto.net for accessing exchange services.
Virtual Assets: Cryptocurrencies, tokens, or other digital assets with monetary value.
Fiat Currency: Government-issued legal tender (e.g., EUR, USD, CZK).
Transaction: Any exchange of virtual assets for fiat or vice versa after successful identity verification.
Verification Link: Individual link sent to the user for mandatory KYC verification.
KYC: Know Your Customer process for identity verification.
AML: Anti-Money Laundering rules and procedures.
Suspicious Activity: Behavior or transaction patterns suggesting legal or policy violations.
Restricted Jurisdictions: Countries or regions where platform use is legally prohibited.

3. USER IDENTIFICATION AND PLATFORM USAGE

Users do not need to create an account. Access is granted after completing KYC via a verification link.

Identity verification is mandatory under AML and anti-terrorism laws. After verification, the user makes a payment and receives the corresponding cryptocurrency.

The Company may:

Refuse transactions violating laws or internal policies;
Request additional information;
Suspend or cancel transactions suspected of fraud or illegality.

4. RIGHTS AND OBLIGATIONS

User Rights:

Request USDC/EUR exchange after verification;
Receive crypto or fiat after transaction confirmation;
Access current exchange rates, fees, and procedures;
Receive support for verification or payment issues;
Expect legal and secure transactions;
Be served equally, except in restricted jurisdictions.

Company Rights:

Modify or discontinue platform features;
Refuse service for violations of Terms or AML/KYC policies;
Request additional documentation;
Adjust rates, limits, and conditions;
Report suspicious activity to authorities;
Collaborate with third-party service providers.

User Obligations:

Provide accurate and current KYC data;
Avoid illegal activities including money laundering or sanctions evasion;
Not share verification data or use the platform from restricted jurisdictions;
Notify the Company of changes to personal or business data;
Avoid actions compromising platform security;
Report fraud, errors, or lost access immediately.

Company Obligations:

Provide a secure and transparent platform;
Publish clear information on rates and fees;
Comply with AML/KYC and GDPR regulations;
Process transactions within reasonable timeframes;
Respond to user inquiries and complaints.

The Company is not liable for delays or disruptions beyond its control, including technical failures or regulatory interventions. Users accept the risks of digital asset exchange and bear full responsibility for financial decisions.

5. AML/KYC AND ILLEGAL ACTIVITY PREVENTION

The Company enforces AML and KYC policies under Czech, EU, and international law.

Before any transaction, users must complete one-time KYC verification via a personal link, including valid ID and proof of address. Additional documents may be required for high-risk users.

All platform activity is monitored using automated and manual risk-based processes. Unusual transactions may be suspended or reported to authorities without notice.

Users must not:

Conceal fund origins or structure transactions to evade controls;
Use the platform for fraud, tax evasion, corruption, or terrorism financing;
Transact with sanctioned entities;
Manipulate markets or conduct deceptive trades;
Act on behalf of third parties without consent or bypass AML procedures.

Violations result in account suspension and possible reporting to law enforcement. Funds may be frozen during investigations.

The Company retains transaction and KYC records for the legally required period, even after service termination.

Users confirm understanding of AML/KYC obligations and agree to provide required information. Failure to comply may result in restricted or terminated access. The Company maintains zero tolerance for financial crime.

6. FINANCIAL TRANSACTIONS AND FEES

Users may exchange EUR for USDC or vice versa. All transactions are subject to these Terms and applicable laws.

Users are responsible for accurate transaction data. The Company is not liable for user errors.

Payments must be made using approved methods. The Company may change payment options based on business, risk, or regulatory needs. Limits may apply based on jurisdiction, verification level, and risk factors.

Processing times may vary due to external factors. The Company does not guarantee instant processing and is not liable for delays or losses.

Fees may include:

Payment processing fees;
Crypto-to-fiat exchange fees;
Fees for additional services.

Current fees are listed on the website and may be changed unilaterally. Users must review fees before transacting.

Transactions may be delayed or restricted due to:

AML/KYC checks;
Suspicious activity;
Technical or security threats;
Legal or regulatory requirements.

Disputed transactions must be reported immediately. The Company will investigate but does not guarantee refunds for user errors or fraud.

All transactions are final unless otherwise stated. The Company is not liable for third-party failures or incorrect data.

Users agree to comply with tax and accounting obligations. The Company does not provide tax advice.

7. LIMITATION OF LIABILITY

The Platform and services are provided “as is” and “as available,” without guarantees of uninterrupted availability, accuracy, or suitability.

Users acknowledge the risks of digital assets, including market volatility, technology vulnerabilities, regulatory changes, and potential financial loss.

The Company does not provide investment, financial, legal, or tax advice. All user actions are at their own risk.

To the fullest extent permitted by law, the Company is not liable for:

Market losses or user decisions;
Transaction delays or failures due to network or blockchain issues;
Security incidents from user negligence;
Platform outages or technical errors;
Force majeure events;
Losses from incorrect transaction data;
Third-party services.

Users agree the Company is not liable for indirect, incidental, or consequential damages.

Temporary service interruptions may occur and do not constitute breach of contract.

Users are responsible for securing their access credentials. The Company is not liable for unauthorized access or fund loss due to user negligence.

By using the Platform, users waive claims for losses beyond the Company’s control.

8. USER COMPLAINTS HANDLING

The Company is committed to providing high-quality services and protecting user rights. Therefore, it has implemented a transparent and accessible complaint resolution mechanism, in accordance with Article 11 of Delegated Regulation (EU) 2025/305, based on principles of fairness, promptness, and impartiality.

8.1 General Provisions

Any user who believes their rights have been violated or that services were not properly provided has the right to submit a complaint to the Company free of charge. Legal representation is not required, and complaints may be submitted at any time following the event in question.

8.2 Methods of Submission

Complaints may be submitted via the contact form available after completing the verification process. If needed, the user may be provided with an alternative communication channel during interaction with a Company representative.

A complaint should include:

User’s name (or verification identifier);
Description of the situation or issue;
Date of the event;
Contact details for response;
Supporting documents or screenshots, if applicable.

8.3 Acknowledgment and Resolution Timeline

Upon receipt of the complaint, the Company will send an acknowledgment within 5 business days and may request additional information.

Complaints will be resolved within 15 business days from receipt or from the date all supplementary information is provided. In exceptional cases requiring complex investigation, the timeline may be extended to 35 business days, with the user being informed accordingly.

8.4 Resolution Principles

Complaints are handled by qualified personnel with expertise in financial services and consumer protection. The process is confidential. Decisions are made in accordance with EU and Czech law, regulatory requirements, and internal policies. The outcome will be communicated in writing or via the chosen communication channel.

8.5 Outcomes and Further Action

If the complaint is justified, the Company will take necessary corrective measures, compensate for damages (within legal limits), or improve internal processes.

If the user disagrees with the outcome, they may:

Submit a new complaint with additional arguments;
Contact the relevant consumer protection authority or financial ombudsman in the Czech Republic;
Pursue legal remedies under applicable law.

8.6 Internal Review and Improvement

The Company maintains records of all complaints and regularly analyzes them to improve service quality, identify recurring issues, and implement preventive measures. Findings are used to update policies, train staff, and enhance platform functionality.

9. DISPUTE RESOLUTION

All disputes or claims arising from these Terms, use of the Platform, or related services shall be resolved primarily through direct negotiation between the User and the Company.

The User agrees to submit a written complaint detailing the nature of the dispute and all available evidence. The Company will review the complaint and respond within a reasonable timeframe, typically within ten (10) calendar days of receipt.

If no amicable resolution is reached, the dispute shall be submitted to the competent court in the Czech Republic and conducted in accordance with Czech law. The User acknowledges and agrees that all legal proceedings shall be conducted individually, and class actions or group litigation against the Company are not permitted.

By using the Platform, the User expressly waives any alternative legal claims not explicitly stated in these Terms, unless such waiver is prohibited by law.

The Company reserves the right to seek injunctive relief or other legal remedies in any relevant jurisdiction if necessary to prevent immediate harm to its business interests, intellectual property, or operational security.

10. DATA PROTECTION AND PRIVACY

The Company is committed to protecting users’ personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws. By using the Platform, the User consents to the collection, processing, and storage of their personal data in accordance with this Agreement and the Company’s privacy policy.

The Company collects and processes personal data only to the extent necessary for:

Account registration, identity verification, and AML/KYC compliance;
Transaction processing and risk assessment;
Fraud prevention, security assurance, and regulatory reporting;
Improving platform functionality, security, and user experience;
Communicating with users regarding services, updates, or legal notices.

Personal data may be shared with third parties, including payment service providers, regulatory compliance entities, and authorities, if required by law or necessary for platform operation. The Company ensures that such third parties comply with GDPR and relevant data protection laws.

Users have the right to:

Access, correct, or update their personal data;
Request deletion of their data, unless retention is required by law;
Withdraw consent to data processing at any time;
File a complaint with a supervisory authority if rights are violated;
Request restriction of data processing under certain conditions.

The Company will assess such requests in accordance with applicable laws and inform the user of its decisions and any follow-up actions.

Technical and organizational measures are implemented to protect personal data from unauthorized access, misuse, alteration, loss, or disclosure. However, the User acknowledges that no online system is entirely immune to cyber risks, and the Company is not liable for damages caused by third-party attacks or user negligence in securing access credentials.

By using the Platform, the User agrees to the processing of their personal data as described in this Agreement and the Company’s privacy policy. The Company reserves the right to update its privacy policy and notify users of changes via the Platform.

11. AMENDMENTS TO THE AGREEMENT

The Company reserves the right to amend, update, or supplement this Agreement at its discretion. All changes become effective upon publication on the official website unless stated otherwise. Users are responsible for reviewing the current version of the Agreement, as continued use of services implies acceptance of the updated terms.

Updates may occur due to:

Changes in legislation, regulatory requirements, or industry standards;
Introduction of new services, features, or security measures;
Adjustments to fees, limits, or transaction parameters;
Technological developments or operational needs.

In case of significant changes affecting user rights or obligations, the Company will make reasonable efforts to inform users via official communication channels or website announcements.

If the User disagrees with the changes, they should discontinue use of the services. Continued use after the effective date constitutes acceptance of the revised Agreement.

The Company is not liable for losses resulting from the User’s failure to review or comply with the current Agreement.

12. FINAL PROVISIONS

This Agreement constitutes the complete and final understanding between the User and the Company regarding use of the Platform and supersedes all prior agreements, representations, or arrangements, whether written or oral.

If any provision of this Agreement is deemed invalid, unlawful, or unenforceable, it shall be considered severable and shall not affect the validity and enforceability of the remaining provisions.

Failure by the Company to enforce any provision at any time shall not be construed as a waiver of its right to enforce that or any other provision in the future.

The User may not assign or transfer their rights or obligations under this Agreement without prior written consent from the Company. The Company may assign its rights and obligations to any affiliate, subsidiary, or legal successor without the User’s consent.

All official communication between the User and the Company shall be conducted via the contact details provided on the Platform. Notices, requests, or legal correspondence shall be deemed properly delivered if sent through the Company’s designated communication channels.

BY ACCEPTING THIS AGREEMENT, THE USER CONFIRMS THAT THEY HAVE READ IT CAREFULLY, UNDERSTAND ITS CONTENT, AND AGREE TO ALL OF ITS TERMS.

EN RU UK